Frequently Asked Questions
Products & Personalization
Please measure around your pet’s neck where the collar normally sits and make sure you can comfortably fit two fingers between the measuring tape and your pet’s neck. You can find our full measurements in the Size Guide.
Yes. Many of our collars are made to order and can be created in custom color combinations. Simply provide your preferred colors when personalization options are available.
Yes. Selected designs, including our Bead Collar and personalized styles, can be customized with your pet’s name. Please double-check the spelling before placing your order.
Yes. Our pieces are handmade in small batches or made to order. Because of the handmade nature of our products, slight variations may occur, making each piece unique.
Care depends on the material. BioThane can be wiped clean with a damp cloth, while paracord collars can be gently cleaned with mild soap and water. Allow your collar to air dry completely before using it again.
Keep your earrings away from excessive moisture, perfumes, lotions, and harsh chemicals. Store them in a dry place when not in use and handle handmade details gently.
Because every pair is handmade, slight variations in shape, color placement, crochet stitches, or small details may occur. These variations are part of what makes each Cobellé piece unique.
Materials vary depending on the design. Please check the individual product description for the materials and details of each pair.
We’d love to help. Visit our Contact Us page and send us a message with your question.
Payment & Shipping
Yes. We offer Free U.S. Shipping on our products.
If you need to update your shipping address, please contact us as soon as possible. If your order has not shipped yet, we’ll do our best to make the change. Once an order has been shipped, we may not be able to update the delivery address.
Returns & Exchanges
Non-personalized items may be returned within 14 days of delivery, provided they are unused, unworn, and in their original condition.
Personalized and custom-made items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
For hygiene reasons, earrings are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Please contact us as soon as possible. If your item arrives damaged, defective, or you receive the wrong product, we’ll work with you to make it right.